Small to Medium Businesses Struggle with Billing and Collections. Novak Billing Solutions Brings Over 25 Years of Billing and Collections Expertise to Help Solve Your Problems.
Make Billing and Collections Easy!
Contract First.
It all begins with a clear, concise contract. Most billing issues are due to ambiguity in the contract. Eliminate issues with billing and collections by making the contract easy to understand with defined billing items and key bill dates detailed in the contract.
Timely Invoice.
Once the agreement is signed, invoice your customer timely. The sooner you can get your customer an invoice, the sooner it can be injected into their payment process and ultimately paid.
Accurate Invoice.
Accuracy is critical. Inaccurate invoices slow down the payment process and cause inefficient re-work by the billing and collection teams. Some customers will create manual processes once inaccurate invoices are sent frequently by businesses.
Proactive Follow-up.
Once an accurate invoice is sent, follow up with your customer to make sure they received it and if there are any questions. Addressing questions timely will speed up the collection process.
Multiple Touch Points.
Reach out to your customers leveraging email, phone and text. Each customer is different in what works best to communicate. Multiple touches speeds the collection process and ensures you are reaching your customer.
Make it Easy To Pay.
Depending on your customer, make it easy for them to pay you. Check, ACH, wire or credit card are simple ways to ensure collections.